Cancellation & Refund Policy

Our Commitment

Echodit offers subscription-based access to its document and task management platform. This policy explains how you can cancel a subscription and the conditions under which refunds are provided for payments made on our platform.

How to Cancel

You may cancel your paid subscription at any time from your account settings, or by contacting our support team. Cancellation stops future billing but does not automatically end access to the features you have already paid for during the current billing cycle.

• After cancellation, you continue to have access until the end of the current billing period
• Your account automatically moves to the Free plan once the paid period ends
• Documents already uploaded remain accessible, subject to the storage limits of your active plan

When Refunds Apply

Since Echodit provides digital access that begins immediately upon payment, refunds are assessed on a case-by-case basis. You may be eligible for a refund in situations such as:

• You were charged more than once for the same subscription or add-on due to a technical error
• Payment was deducted from your account but the plan or add-on was never activated
• You were charged after successfully cancelling a subscription before the renewal date
• A genuine billing error occurred on our end

Refund requests must be raised within 7 days of the transaction date by writing to our support team with your payment reference or invoice details.

What Is Not Covered

Refunds are generally not provided in the following situations:

• Change of mind after a plan or storage add-on has been successfully activated and used
• Partial usage of a monthly subscription before cancellation
• Failure to cancel before the renewal date, resulting in a further billing cycle
• Loss of access due to violation of our Terms & Conditions

How Refunds Are Processed

Approved refunds are processed back to the original payment method used at the time of purchase, through our payment partner Razorpay.

• Refund requests are reviewed within 3-5 business days of receipt
• Once approved, refunds are initiated within 5-7 business days
• Depending on your bank or card issuer, the amount may take an additional 5-10 business days to reflect in your account

Payment Errors

If an amount is debited from your account but the transaction shows as failed, or if you are charged more than once for the same purchase, the excess amount will be refunded in full once verified with our payment partner. Please share the transaction ID and payment date when reaching out so we can trace and resolve it quickly.